Customer Services Assistant - Ashby

Posted 19 September by ADB Personnel
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The Role:
ADB Personnel Ltd are currently recruiting for a number of Customer Services Assistant on behalf of our clients based in Ashby De La Zouch. The role of Customer Services Assistant involves receiving inbound customer calls, dealing with any queries & complaints, order entry, product enquirers (training given), order follow-ups, chasing internal departments for updates and updating customers.

Please note, if you are not able to work evenings or weekends on a rota basis (not all the time), please do not apply! The role is to start ASAP.

Depending on the campaigns shift patterns are as follows:-
Monday - Friday: 8am - 8pm, every other Saturday Sat 8-6pm, 37.5 hours per week
Monday - Sunday: 7am - 10pm (5/7 days per week) 37.5 hours every other weekend.
Monday - Friday: 8am - 8pm and Saturday 8-5pm.
The role has a probationary period working through the agency prior to being made permanent after 12 weeks.

Your Profile:
To be considered for this role, you do not necessarily need experience but you must have a passion for Customer Services and speaking with people. You will need to be a loyal and committed candidate looking for a long term role, ideally looking for permanent (minimum of 3 months). You will have an excellent professional telephone manner, highly organised, tenacious and comfortable with speaking on the telephone. You will ideally have your own transport due to the location of the role. You will also need to be able to start immediately.

£15,000 - £17,500 per annum (NLW - hourly rate basis for the first 3 months)

Required skills

  • Calls
  • Customer Services
  • Queries
  • Telephone Manner

Reference: 36151101

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