Customer Services Agent

Posted 14 February by Hays Specialist Recruitment Limited
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Customer Services

Customer Account Manager

Exciting customer services role in Glasgow city centre

Your new company
A multi award winning company, having secured several new clients they are now recruiting for customer services staff for their Glasgow city centre office. They work with various high profile and well-established clients and as a result these are permanent roles offering progression and development opportunities.

Your new role
Following an established training program, you will be able to deliver inbound and outbound contact calls ensuring customers experience impressive levels of care. In addition to customer service responsibilities you will also be tasked with calls relating to customer collections. Working for a regulated company, you will be expected to be professional and at all times treat customers fairly.

What you'll need to succeed
The client is looking for someone who can deliver a high standard of customer service. This experience can be brought from a variety of backgrounds including, but not limited to, contact centre, hospitality, financial services and retail. You need to be passionate about customer service to thrive in this role, if you don't have the experience but think you could excel in this position then you may have what the client is looking for. Finally, you will be comfortable working to targets and meeting deadlines.

What you'll get in return
You will be offered a permanent position with a progressive company that offers long term career prospects. The role comes with excellent benefits such as an opportunity for a performance bonus, overtime, referral incentive and the chance to work in a vibrant and positive working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Gabrielle or Alasdair on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • Collections
  • Customer Services
  • Inbound
  • Outbound

Reference: 39963801

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