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Customer Services Advisors

Posted 22 May by Interaction Recruitment Easy Apply Ended

Role: Customer Service Advisor

Location: Kettering, Northamptonshire

Salary: £8.75

Hours: 37.5 hours per week on a shift rotation to be worked in the below times:

Monday - Friday 8am - 8pm

Saturday 9am - 5pm

Sunday / Occasional Bank Holiday 9am - 4pm

Our client is seeking a number of experienced Customer Services Representatives in Kettering on a temporary to permanent basis. As a Customer Services Advisor you will join a busy team of telephone advisor's in a call centre. This is a varied busy telephone based role so the successful candidate will need to have relevant experience.

The Role:

· Handle customer enquires via incoming and outgoing telephone calls, email, fax and correspondence, including -

· Book Service visits

· Identify and order spare parts and accessories

· Take ownership of customer queries and follow through to completion.

· Provide self help advice

· Respond rapidly to all inbound customer traffic

· Deliver first class quality customer service

· Promote products and services with the aim of generating income for the business and improving customer loyalty.

· Promote cost effective use of company resource and equipment.

· Ensure confidentiality and appropriate use of customer information according to data protection

· Maintain effective working relationships

The Candidate:

· Customer service background

· Professional telephone manger

· Be customer focussed

· Computer Literate

· Ability to work under pressure with self-motivation and humour

If you believe this could be you, please contact us directly to discuss the role further:

Email: daisy.combridge@interactionrecruitment

Telephone:

Reference: 35200222

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