Customer Services Advisor role for an energy company based in Coventry. This is a temporary to permanent role.
My client is an extremely successful global energy company looking for a Customer Services Advisor.
Providing excellent customer service skills through inbound and outbound service calls
Dealing with both service queries and complaints ensuring a quick resolution
Ensuring all customer commitments have been met or followed up with smooth contact between our internal departments
Outbound sales contact to existing customers
Dealing with varied queries, fixing and ensuring ongoing technical support for customers
Supporting other business areas with queries as and when required.
The successful Customer Services Advisor:
Experience working in a customer services role or contact centre role
Must be immediately available
Must be able to commute to Coventry daily
Experience working for an energy company
Experience working in a fast paced environment
Demonstrated experience excelling in a customer service position, either telephone-based or face to face
Confidence to manage own workload and any issues professionally and calmly
Be a fast learner and able to use Microsoft Office
Salary plus benefits.
Varied flexible shift hours between 08:00 - 21:00, Monday to Friday.
Full time role. 37.5 hours.
Temp to perm role.
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