Customer Services Advisor

Posted 26 February by Redwood Search Easy Apply Featured
Customer Service Executive
Immediate start 

•              To process orders accurately, receive incoming calls, and make outgoing calls to ensure are                        met in time.
•              Ensure that proactive management of delivery and order information is provided 
•              Take ownership and organise returns ensuring the correct processes are followed through from                  start to finish.
•              Co-ordinating customer requests related to product information and deliveries.
•              Communicate with the manufacturing, planning department, and the procurement teams                          across the company sites to ensure timely deliveries of products on time
•              Developing key relationships 
•              In support of patient travel both for UK and international organise and liaise with relevant                         country distributors for timely delivery to travel destination.  
•              Dealing with Customer Complaints as detailed by the company guidelines.
•              Liaise with warehouse, couriers, planning and all relevant departments to ensure the                                  customers’ expectations are met.
•              Ensure all goods are in accordance with defined customer price lists
•              Pricing against corporate guidelines.

 The candidate

•             Strong Customer Focus
•             Effective Communication – both written and verbal
•             Attention to detail
•             Team Work
•             Confidence and Competence at making external calls and answering inbound call
•             Problem Solving
•             Receptive to Change
•             Able to Plan & Organise
•             Results Driven
•             IT Literate (Intermediate Level on Microsoft Packages).  Good working knowledge of Excel
•             Proven ability to work under pressure
•             Educated to A level or equivalent
•             2 years’ experience within a demanding Customer Service environment 

For further details please contact Emma at Redwood Search for further details

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Reference: 34559251

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