Customer Services Advisor

Posted 9 January by Careco UK Ltd

£15,000 per annum

We are looking for a candidate who is available for immediate start for this full-time permanent position.

Working Monday-Friday but two Saturday shifts a month with a weekday off in lieu, 7.5 hours a day, shifts will be on a rota basis.

We are looking for a Customer Services advisor to join our team of six in assisting our clients with warranty claims on their products in a timely manner.

Key responsibilities and accountabilities:

  • Maintain and update customer accounts using a call log system.
  • Liaise with manufacturers regarding warranty claims.
  • Answering telephone calls and directing them to the relevant department.
  • Answering customer email enquiries and dealing with them appropriately.
  • Managing a diary of call backs to update customers of the progress of their claim.
  • Account management for all customer service queries relating to warranty claims for all of our products.
  • Support manager to liaise with customers by method of preventing and handling minor complaints.

The ideal candidate will have a strong customer services background and will be able to show the following skills:

  • Exceptional listening skills
  • Empathy and understanding
  • Strong computer skills
  • Clear and confident telephone manner
  • Works as part of a team
  • Organised and able to prioritise workload
  • Keep a calm and pleasant tone at all times
  • Able to multitask
  • Able to communicate both written and verbally
  • Email and letter composing
  • Problem solving

Required skills

  • Communication Skills
  • Computer Literate
  • Problem Solving
  • Telephone Manner
  • Exceptional Listener

Reference: 33820617

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