Customer Services Advisor - Disputes

Posted 29 November by Lowell Group

You'll be responsible for:

- Dealing with bulk correspondence
- Delivering excellent Customer Service by responding to correspondence from customer through the writing of bespoke letters or email as deemed appropriate.
- Taking appropriate action on accounts where special conditions are highlighted in order to maximise collections performance.
- Ensuring the customer's queries are resolved at the first point of contact by adopting a 'right first time' and TCF ethos.
- Mitigating complaints and ensuring queries are not escalated.

We are looking for an advisor experience gained in a Customer service environment or similar, and experience of dealing with written communication via white post or email we'd love to hear from you.

You'll need to evidence the following qualifications, skills and experience:

- Good working knowledge of Microsoft packages.
- Good written and verbal communication skills.
- Educated to GCSE level (or equivalent) or above; or qualified by experience

Plus, we are looking for experience within:

- Computer literate and proficiency in the use of Microsoft packages.
- Thoroughness and attention to detail.
- Ability to work under pressure to meet deadlines.
- Ability to communicate effectively at all levels across all functions.
- Ability to effectively work with a variety of people from diverse backgrounds.
- Ability to make fair, consistent and objective judgements.

In return we offer:

- Excellent training and development opportunities
- Competitive salary with annual bonus
- Contributory pension
- 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week's worth of holiday subject to start date
- Free shuttle bus from Leeds City Centre
- Subsidised on-site restaurant
- Free on-site gym

If this sounds like the role for you, and you're eligible to work in the UK we'd love to hear from you.

So, apply today - what have you got to lose?!

Required skills

  • customer service
  • customer service advisor
  • disputes

Reference: 39475454

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