Customer Services Advisor 6mth FTC

Posted 2 November by Tate Exeter
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We are working with a leading organisation in Exeter to recruit an experienced Customer Service Advisor, initially on a 6 month fixed term contract.

The main duties of the role include:

  • Monitoring the incoming customer service inbox
  • Log all information on the CRM database
  • Ensure all updates are recrorded and passed to the correct department.
  • Provide feedback to the internal stakeholders
  • Keep all relevant documentation correctly filed and recorded
  • Co-ordinate and schedule appointments and bookings
  • Address all customer concerns as quickly as possible
  • Make sure all complaints are correctly managed and escalated if required

You must have a proactive and professional approach to your work and be eager to deliver exceptional customer service standards at all times.

This role is initially covering maternity leave for between 6-9 months.

Tate is acting as an Employment Business in relation to this vacancy.

Reference: 36521151

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