Customer Services Administrator

Posted 18 September by Directions Recruitment Specialists
Easy Apply

commercial on line experince is essential

  • To correctly input orders into the economic resource planning system; whilst checking delivery dates in a timely manner.
  • Confirm orders with customer, confirming delivery date and estimated deliverytimes along with any out of stock lines and alternative products available.
  • Communicating with all clients in a professional manner and escalating any issues tomanagement level if needed.
  • Create collection notes for customer returns.
  • Arrange online bookings via portals to book in customer deliveries.
  • Process order payments.
  • Update online ordering systems with customer invoice details.
  • Updating account delivery details keeping the warehouse team informed of any newtimes or delivery instructions.
  • Offer full administration support to Business Development Managers.
  • Attend in-house training as and when required to build product knowledge.

Essential:

  • Excellent verbal and written communication skills.
  • Excellent administrative skills.
  • Excellent planning and organisational skills in order to meet required deadlines.
  • IT skills; Microsoft Office Suite; Word, Excel, Outlook.
  • Ability to remain calm under pressure.
  • High degree of accuracy and attention to detail.
  • Self- motivated and results driven.
  • Enjoy working in a fast-paced environment.
  • Experience in high customer focused environment.
  • Professional and friendly manner with the ability to build rapport.
  • Able to communicate well with others and strong interpersonal skills.
  • Team skills - able to support other team members where possible.
  • Demonstrate a pro-active 'can do’ attitude.
  • Flexible, reliable and hardworking.
  • Commercially aware.
  • Presentable and professional at all times.

Qualifications and Experience

  • 2 - 5 years customer facing experience in wholesale spirits or Brand Company.
  • Numerate and literate.
  • Experience of selling luxury or specialist products

Reference: 35218336

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