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Customer Services Administrator

Posted 8 March by P & S Personnel Easy Apply Ended

Here at P+S, we are pleased to be working on behalf of our clients, market leaders in agricultural crops, who are currently seeking 2 Customer Services Administrator to join their team based in Diss for an 8-month fixed term contract.

Position Description:

  • Provide seasonal support to the Customer Service team (Feb to July) and to the Farm Input Customer Service team (Aug to Sept)
  • Provide and deliver exemplary and industry leading customer service and to ensure this service meets the exacting standards of the brand
  • Provide a dedicated administration service over a wide range of responsibilities to all stakeholders with in the business

Responsibilities:

  • To receive orders by telephone in a professional and friendly manner - Ensuring all details are captured and that customer expectations are understood and communicated
  • Ensure that all customer enquiries, issues and complaints are handled promptly and effectively, professionally followed up to resolution.
  • Receive orders via email, web, post - ensuring all details are captured and that customer expectations are understood and communicated. Entering details onto Generation with 100 % accuracy - printing and checking confirmations.
  • Process credit card payments
  • Liaise with address book to set up cash / credit accounts
  • Price bespoke mixtures / products for internal / external customers
  • Manage catalogue requests - set up prospect accounts where necessary
  • Monitor, replace and update stock of grower guidelines and post as required
  • Support the Customer Service and Administration team leader as instructed
  • Support the Farm Inputs Customer Service, Logistics and Administration teams as instructed by the Administration and Logistics Manager

Position Requirements:

  • Must possess a confident and professional telephone manner
  • Ability to build strong and effective working relationships at all levels
  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Ability to prioritise a consistently changing work load and achieve deadlines
  • Excellent organisational skills
  • Maintain close attention to detail at all times
  • Effective team player but ability to work independently as required using own initiative
  • To understand the product range
  • Administration and customer service experience in a fast-paced environment is essential
  • Experience liaising with customers over the telephone
  • Good level of IT skills

If you are interested in applying for this role, please apply online.

Required skills

  • Administrative Duties
  • Customer Service
  • General Administration

Reference: 34639956

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