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Customer Services Administrator

Posted 26 January by Ocean Consulting Easy Apply Featured Ended

Salary: £20,000 - £24,000 + £2k Bonus

Great Benefits:

25 Days Holiday

5% Pension contributions

Our client is a global Financial Services company in based in Basingstoke, 5 minutes walk from the train station. The company offer a great working environment, on site restaurant and excellent benefits.

We are looking for an experienced Customer Services Administrator with an excellent attitude, high attention to detail and proven ability to maintain great relationships internally and externally.

Main Responsibilities:

  • Esure that internal and external relationships are well maintained, with prompt, accurate and courteous communication
  • To provide an accurate, efficient and professional service to all partners, clients and internal sales staff, from receipt of proposal to payout and throughout the life of the agreement, performing all transactions in line with KPI’s
  • Take ownership of the processing of new business proposals onto the in-house database and IT tools, ensuring procedures, policies and guidelines are adhered to and a consistent and high quality service is provided to ensure SLA’s are met
  • Maintaining service levels at all times
  • Ensuring corporate compliance policies are adhered to at all times

Required skills

  • Administrative Support
  • Customer Service
  • Organisational Skills
  • Telephone Manner

Reference: 34336372

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