Exciting time to join this award winning business!
You will be working with a successful team and a forward thinking, modern business that is focused on delivering the highest level of Customer Service.
Responsible for covering the tasks and duties as required within the Customer Service Team; where you will be primarily responsible for communicating with distributors, winning orders and administering the order’s entire order process, from quote through to delivery ensuring a high level of Customer Service is maintained. This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.
What you’ll be doing ? Building relationships with customers and delivering outstanding customer service; ? Dealing with a high number of telephone calls and emails; ? Accurately administrating orders from quote to delivery, which includes but not limited to:- ? Issue quotes to distributors and deal with any enquiries ? Raise orders on our operating systems ? Preparing orders for printing ? Checking and sending order confirmations to distributors ? Progress orders/approvals/quotes ? Ensure any customer queries are dealt with in a timely, friendly and professional manner; ? Any recurring issues or areas of concern to be highlighted to the Customer Service Manager; ? Liaise with internal production and despatch functions, as well as Courier Companies; ? Attending Meetings, as directed by the Account Manager or another member of the department Management team; ? Must escalate complaints to the Account Manager or member of the department Management team and have the ability to ensure all accurate information is passed on so that an informed decision is made; ?
You will be a good fit for this role if you: ? Have a positive outlook and a clear focus on customers, process and procedures; ? Demonstrate care and empathy for customers; ? Can work with numbers, you will be quoting and preparing paperwork from our quoting system; ? Achieve high standards of quality, efficiency, and productivity; ? Be inquisitive and ask questions around a customer’s order, to either deliver a superior service or upsell a product; ? Must have the ability to be flexible with start and finish times (Hours are 8.30-17.30 Monday-Friday); ? Ability to communicate both verbally and electronically; ? Committed, with a great work ethos; ? Service minded with excellent customer focus; ? Experience of working in an environment where priorities are constantly changing; ? Work with in a team to help achieve one common goal; ? Focused on timely delivery and achievement of customer satisfaction; ? Exceptional interpersonal skills and telephone manner; ? Live within 45 minutes of the HQ, Aldershot Hampshire. Skills ? Excellent levels of written and spoken English ? Computer literate ? At least 1-3 years Customer Service Administrative experience
On top of a competitive salary they also offer a benefits package too: ? Working in our newly refurbished and spacious offices ? Access to internal and external training, funded by the business ? Workplace pension scheme ? Cycle storage ? Referral bonus when you bring your friends to join the team ? Credit to spend each year on our products ? 28 days of holiday a year (including public holidays).
£18-23k depending on experience!
Monday to Friday, 8:30am - 5:30pm
- Customer Service
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