Customer Service

Posted 14 November by Brook Street
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My client based in Ashby-De-La-Zouch is looking for a customer service representative.
-Temp 3month contract (possibility for a perm role)
-Monday to Friday
-Office based
-08:00-16:00,09:00-17:00,10:00-18:00 (Rotating shifts)
-DBS required

Main duties include:
-Providing accurate information and guidance to our customers via voice, chat, or email
-Advising our customers on how to use our services and tools
-Helping customers resolve service-related issues
-Identifying new opportunities to grow business with our customers
-Working together with other teams to make every customer experience outstanding

What we are looking for:
-Computer literacy and ability to easily navigate between different screens and systems
-Excellent communication skills
-Positive attitude and problem-solving mindset to find the best solution for the customer
-Confidence, empathy, and friendliness to offer excellent experience to our customers
-Flexibility in adapting to dynamic business environment
-A desire to work in an international, fast-paced team

Must be able to drive

Reference: 51619252

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