Customer Service

Posted 23 March by Adecco
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Responsible for: Processing sales orders data inputting and queriesObjective: To offer excellent customer service and minimise costs by ensuring Customer Service responds efficiently and diligently to progressing customer's orders and enquiries. Key accountability's: Carry out the directions of the manager. Make sure that all orders are processed correctly and on time. Provide a consistent and excellent service to customers.General duties:
  • Always provide excellent Customer Service
  • Providing excellent customer service to customers via phone and email
  • The accurate inputting of customer orders and quotations
  • Data inputting
  • Dealing promptly with customer issues and queries
  • Following queries through to a conclusion
  • Responsible for returns and collections
  • Dealing with POD's
  • Liaise with other departments
  • Use the company computer systems for the process of the customer service department, and comply with all Standard Operating Procedures
  • Keep up to date with the products and services
  • To be proactive in resolving customer issues involving other departments as necessary
Person Specification The Customer Service Advisor will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour:
  • Strong customer focus: passionate about customers and the service we provide.
  • Has gained relevant experience in a customer service or administration role
  • "Can do" attitude, decisive with the desire to make things happen
  • "Go to" person to resolve daily issues and priorities. Shows initiative
  • Keen to take ownership and to be pro-active in improving efficiency and performance.
  • Credible and confident with customers, suppliers, staff colleagues.
  • Has a strong, confident personality with excellent communication skills.
  • Is a team player who likes to engage with and support business colleagues.
  • A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines.
  • Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights.
  • Able to effectively multi-task and handle periods of high workload.
  • Able to use the sage system
  • Upselling may be required so some experience would be ideal

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Required skills

  • banking
  • finance
  • Customer Service Advisor
  • administrator
  • data entry
  • branch assistant

Reference: 42320980

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