Macildowie are currently recruiting for a Customer Service Executive working for a business based in Market Harborough. The Customer Service executive will be responsible for building strong relationships with their customer base, providing thorough account reviews, answering queries and solving problems. This would be a great opportunity for individuals who are starting off their sales careers, heavily customer focused, enjoy developing and maintaining relationships and are looking for a challenge.
This is a temporary to permanent position, full time hours
THE ROLE & YOUR RESPONSIBILITIES:
Identify and sell suitable mobiles, tablets and digital solutions, products and services to your customer base
Identify opportunities within your base, retaining business through up-selling and cross-selling
Build strong relationships with your customer base through following a contact strategy, providing account reviews, answering questions and solving issues
Have meaningful conversations with customers, understanding their needs making suggestions on what products and services would benefit them the most
Retain business through keeping customers under contract
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Must have good literacy knowledge and skills in Microsoft Word and Excel
Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction
Confident, results driven and able to function independently or as part of a team
Analytical skills to identify customer needs and be able to propose a solution of benefit to the customer
Demonstrating knowledge, skills, good judgment, and integrity in doing your job
Listen and provide solutions diligently and promptly
Be answerable and responsible for your decisions and actions
Serve with motivation and dedication
Ability to work within a team to achieve a common goal
Be creative and go the extra mile to deliver results
Be humble and polite
Provide a quality and efficient service to our customers
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
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