Customer Service

Posted 5 March by Hays Specialist Recruitment Limited
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Contact Centre | Inbound and Outbound | Temporary to Permanent | Trafford | Up to £18,000 | Immediate Start

Your new company
Your new company are currently seeking customer service candidates, who have prior contact centre experience to join their warm and friendly team on a temporary basis, with the strong possibility of going permanent.

Your new role
Your new role will be working as part of the customer service team answering all inbound calls, speaking with customers on the phone and via email and assisting with any queries, providing advice and potentially upselling other products. You may also be involved with following up with any complex client issues and making outbound calls to verify information. Every call and detail must also be logged on the system to ensure a full client background history.

What you'll need to succeed
You must have prior inbound phone experience within a busy, high volume environment, ideally within a call centre. Having any experience working with technical customer service would be beneficial. You must have a positive attitude towards both your work and colleagues, be flexible, have strong prioritisation and organisational skills and have fluent written and verbal English conversational skills. You must also have a very professional, confident, and persuasive character; be excellent at multi-tasking whilst on the phone and you must have strong IT skills.

What you'll get in return
This role is an excellent opportunity to build your skills up within a contact centre environment, being able to start immediately, following interview, and prove yourself and your skills to have a strong possibility of going permanent. You will receive a competitive salary up to £18,000, dependent on your experience. This is an exciting time to join this company and the team and be part of the success of a growing organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 42186620

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