Customer Service

Posted 9 February by Mana Resourcing
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JOB TITLE: Customer Service
Location: Rutland
Salary: £20,000
Hours: 9:00 - 17:00 Monday - Friday.
Must Have: B2C customer service experience.

The Company
Our client is a well-established retailer with a strong online presence to compliment their stores. Their specialised products help to improve the sleep, health and well-being of their customers.
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The Role
The successful Customer Service Advisor will be required to do the following:
*You will be working from home initially. When it is safe to do so you will work form the office in Rutland.
*Respond to incoming customer enquiries on phone calls, live chat and e-mails as required.
*Process customer returns collate data and analysis for board meetings.
*General administration tasks as required such as -typing, presentations, spreadsheets, mail merge, booking of collections and deliveries.
*Day to day overview of orders system to ensure orders are dispatched in a timely manner.
*Processing trade orders if required.
*Annual bonus.
*24 days holiday + bank holidays.

The Candidate
Our client is looking for a Customer Service Agent with the following skills and experience:
*Previous b2c customer service experience.
*Strong written and spoken English language required.
*Must have the ability to retain knowledge.
*Excellent communication skills.
*Highly organised and motivated.
*Good knowledge of Microsoft Office (Excel, Word in particular)
*Experience of Sage 200 preferred although not essential.

ALTERNATIVE JOB TITLES: Customer services, Internal account advisor, Telesales, Internal Sales Consultant, Internal account advisor, Sales, Customer Service Manager, Office Manager, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Consultant, Sales administrator, Office administrator, office support, sales support, Internal sales, account manager, salesperson, Internal Sales Consultant.

This role is commutable from:

Oakham
Uppingham
Manton
Wing
Barleythorpe
Empingham
Whitwell
Normanton
Glaston
Oakham
Uppingham
Ketton
Edith Weston
Barrowden
Manton
Rutland
Melton Mowbray
Uppingham
Glaston
Northamptonshire
Corby
Kettering
Wellingborough
Rushden
Leicestershire
Leicester
Market Harborough
Lutterworth
Wigston
Loughborough
Cambridge
Cambridgeshire
Peterborough
Huntingdon
St. Neots
St. Ives
Whittlesey
Lincolnshire
Stamford
Market Deeping
Deeping St James
Spalding
Bourne
Nottingham

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in: Customer service, Telesales Manager, Internal Sales Consultant, Internal account advisor, Sales, Customer Service Manager, Office Manager, Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Consultant, Sales administrator, Office administrator, office support, sales support, Internal sales, account manager, salesperson, Internal Sales Consultant.

Required skills

  • Customer Service
  • Customer Services
  • Office Manager
  • Sales
  • Telesales
  • Customer Service Manager
  • Customer services
  • Customer Service Agent
  • Customer Services Administrator
  • Internal Sales Consultant
  • Internal account advisor

Reference: 41973857

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