Customer Service

Posted 26 January by Brook Street

Job Title: Customer Service Advisor
Pay rate: £9.50 and then £10.52 after 12 weeks
Assignment: Temporary
Shifts: 7am-4pm, 8am-5pm, 8:30am-5:30pm, 9am-6pm and 11am-8pm (40 hours a week)

Shifts are based on a rotating shift pattern including 1 in 3 Saturdays and 1 in 5 Sundays

Are you confident and able to talk to anyone? Do you want job where you get to think on your feet? Are you passionate about giving 5 star customer service?

We are currently recruiting enthusiastic Customer Service Advisor to work as part of an exciting project within a large national company established in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!

Customer Service Advisor is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their accounts so you`ll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.

Desirable Skills & Experience

Friendly and professional telephone manner
Excellent Customer Service ethic
Strong communicator to handle all types of calls
Can use a computer - Microsoft Outlook, Excel and Word
Good attention to detail and quick learner
Data entry

You will be working from home initially in line with government guidelines

We are looking for candidates with great communication skills, and a problem solving attitude. If you are resilient and confident then we would love to hear from you!

If you would be interested in applying for the role of Customer Service Advisor please apply online

Application questions

Do you have at least 1 years customer Service experience?
Do you have call centre experience?
Are you proficient in using Word and Excel?

Reference: 41855046

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