Customer Service

Posted 15 January by Quality Personnel
Easy Apply Featured

Register and upload your CV to apply with just one click

Retail Customer Service Temporary role to start asap until March 2020.

Working for our client within their Retail Customer Service department - the role varies slightly depending on the team you are based in.

Essentially you'll be providing customers with a high quality customer experience through personalised effortless contact - this is achieved through: assistance, support, and account servicing throughout the life cycle of a financial agreement.

This role is required to deal with an extensive variety of enquiries, systems and processes through various channels (e.g. e-mail, white mail, and telephony)

• Work through mailboxes and system queues to a high standard and against strict SLA’s

• Providing customers with a high quality customer experience through personalised effortless contact, this is achieved through offering assistance and support

• Multi-media - customer service mailboxes for all brands

• Element of low volume inbound and outbound calls

• Support dedicated outsource mailbox (there are currently around 90 outsource advisors taking inbound calls)

• Liaising with other areas of the business to ensure the correct customer outcomes

All teams deal with a variety of customer queries which include;

• Settlement figures

• Account changes: name, address vehicle registration etc

• End of contract options; Refinance, Voluntary terminations and hand backs

• Complaints - resolving where possible as initial contact point and escalating to the dedicated customer resolutions team where needed


The working hours are between 0800 - 2100hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance.

Shifts can vary between those hours - 8 hours a day 35 hours a week, typical Shift times could be:

• 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

• 0900 - 1700hrs Saturdays


Coaching and Training

• Consistent Coaching and Training throughout the assignment, side by side call listening, shadowing/buddying, 5 email audits carried out each month.


• Strong customer service experience

• Attention to detail

• Strong admin skills

*a credit check is required for this position*

Quality Personnel acting as an Employment Agency and Business

Required skills

  • Customer Service

Reference: 39741248

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job