Customer Service

Posted 3 days ago by Hays Specialist Recruitment Limited
Easy Apply


Your new company

a leading manufacturer in East Hull.

Your new role

To accept, investigate and respond to customer queries and requests for information in a timely and accurate manner. Use resources and processes as directed by the line manager, consistently providing a high level of customer service and putting the customer at the centre of all communication.

* The answering of inbound queries and requests for information from external and internal partners.
* Take end to end ownership to provide a resolve to requests in a timely manner in line with company SLA's and expectations.
* Assist when required in the answering of inbound calls, emails and live chat to ensure customers waiting times are kept to a minimum.
* Assist in the provisioning of Hosted Voice and failed customer orders.
* Responding to, raising and resolving tickets relating to failed orders and requests for Technical support.

What you'll need to succeed

* Friendly, polite and tactful attitude
* Exceptional level of written and verbal communication skills.
* The ability to cope with multiple tasks and deadlines.
* Experience in communicating at all levels.
* Excellent time management and organisational skills.
* Ability to manage and prioritise own workload whilst working independently with minimal supervision.
* Excellent attention to detail

What you'll get in return

  • A great place to work
  • Excellent salary
  • Great career progression
  • Free parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 38689163

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