Customer Service

  • Reporting any absences/lateness of engineers to the Contract Manager
  • Pick up call outs and overnight issue's and ensure completion of job and relay updates to customers and Contract Manager
  • Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated Book engineers onto site by liaising with Customers
  • Plan engineer's jobs for the following days' work, communicating this to relevant parties
  • Assign subcontractors and provide confirmation of their attendance to site
  • Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
  • Updates on web portals
  • Prepare all monthly customer valuations and site / customer specific invoicing schedules

Required skills

  • Administrative
  • Contractors
  • Planning

Application questions

Do you have customer service experience?
Are you local to Hayes?
Can you start immediately?

Reference: 38571022

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