Customer Service

Posted 10 April by IRec2Rec
Featured Ending soon

A successful, high-end business based in Stratford are looking for passionate and positive customer service advisors to join their fun and sociable team.

Customer Service Advisor

The Role:

  • Dealing with clients through inbound, outbound calls and emails
  • Utilising sales skills to drive sales and upsell
  • Providing first class customer service to clients
  • Maintain excellent product knowledge (Full training provided)
  • Handling any issues that clients may have including complaints
  • Assisting the sales team with incoming enquiries
  • Create a friendly and positive experience for clients


Requirements:

  • Minimum academics of A levels
  • Excellent written and verbal communication skills
  • Ability to work well under pressure
  • Strong organisational and time management skills
  • Self-motivated, driven and strong attention to detail
  • Problem solving
  • Team player
  • Customer service, Sales or Retail experience would be an advantage


Benefits Include:

  • Competitive Basic Salaries: £20,000-£24,000 dependant on experience
  • No micro-managing and minimal KPIs
  • Modern, Spacious Offices
  • Work/Life Balance
  • 28 Days Holiday
  • Regular Bonuses and Incentives for Good Performance
  • Excellent Career Progression Opportunities
  • Full training provided within customer service and sales, as well as ongoing learning and development opportunities E.g. support to take additional academic qualifications
  • Pension Scheme
  • Benefits of a large company without the corporate feel

Due to the high volume of applications we receive unfortunately we are unable to respond to every applicant

Required skills

  • Calls
  • Communication Skills
  • Customer Service
  • Resilience
  • Sales

Application questions

Do you have the unrestricted right to work in the UK?
Are you educated up to at least A level or equivalent?

Reference: 37730486

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