Customer Service

Posted 18 January by Mana Resourcing
Easy Apply
JOB TITLE: Customer Service
Location: West Bromwich
Salary: £17,000 - £19,000
Contract Type: Permanent
Applicants MUST HAVE: Previous customer service experience with some sales.

The COMPANY
Our client is one of the leading suppliers of industrial control and automation products in the UK. They have a nationwide network of sales locations employing over 200 personnel in branches throughout the UK. They have gained a deserved reputation for the quality of both their products and their service.

THE ROLE
The successful Internal Account Advisor will be required to:
*Deal with customer orders and inquiries checking prices, discounts and stock availability.
*To enter sales orders and to keep customers fully updated on progress of their orders
*Ensure that all sales and purchase orders are complete and accurate before entry onto the system
*To progress any outstanding customer orders on suppliers or via central purchasing.
*To also pro-actively call existing clients to obtain business. There is a financial incentive for this part of the job.
*Source and price non-stocked items to satisfy customer requirements
*Liaise with Sales Engineers, other departments and branches
*General Office Administration duties.
THE CANDIDATE
Our client is looking for strong Customer Service Adviser applicants with the following experience:
*Preferably, to have worked in a similar sales office environment.
*You will have talked with businesses in a sales or customer service capacity and you will preferably (although (non-essential) have dealt with technical products
*Demonstrate sufficient commercial awareness to negotiate prices.
*Good working knowledge of Microsoft office and data entry systems
*Excellent telephone manner and communication skills
*Ability to work on own initiative and as part of a team.
*Good standard of general education particularly in English and Maths (at least GSCE's in Maths and English (or equivalent)
THE PACKAGE
£17,000 - £19,000 Dependant on skills and experience
* Health Care Cash Plan
* Auto-enrolled in pension scheme
* Group Life Assurance

Flexible Benefits
* Buy/Sell Holiday Options
* Childcare Vouchers
* Cycle to Work Scheme
* Health care upgrades available
* Free Parking

Alternative Job Titles: Internal Sales, Customer Services, Internal Account Advisor, Internal Account Adviser, Sales Support Team Member, Telephone Account Manager, Internal Sales, Sales Support Administrator, Telesales, Customer Services Administrator, Customer Service Agent.
This role is commutable from:
Dudley
West Bromwich
Oldbury
Wolverhampton
Walsall
Birmingham

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Internal Sales Support, Sales Administrator, Sales Support Team Member, Telephone Account Manager, Internal Sales, Sales Support Administrator, Administrator, Telesales.

Required skills

  • Customer Services
  • Telesales
  • Internal Sales
  • Customer Services Administrator
  • Sales Support Administrator
  • Telephone Account Manager
  • Sales Support Team Member
  • Internal Account Advisor
  • Customer Service Agent.

Reference: 37068160

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