Customer Service

Posted 21 September by Meridian Business Support
Easy Apply

Customer Service
£18,000-£19,000 per annum
CW11 Sandbach

Tis role involves the receipt and processing of orders domestic and export/import, ensuring that customer requirements are met, and providing compliant documentation. Responsibility for ensuring that you work to the agreed departmental processes in order to provide excellent customer service whilst still complying with local regulations.

Giving commercial support to both customers and sales managers in e.g. handling offers and ensuring information flows.

Handles and ensures the correct work flow of external complaints.

  • Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued.
  • Communicates with internal departments and external companies to ensure that orders are dispatched in line with customer requirements whenever possible
  • Updates systems and shipment files to ensure the work trail can be audited if required
  • Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager
  • Provides commercial support including, but not limited, to preparing, sending and following up offers and samples to customers.
  • By having application- and product knowledge and actively seeking information be the one-stop-shop for all the answers, informing both customers and sales managers.

Candidate Specification:

  • Good standard of liaising with customers
  • Complaints experience
  • Hard working and adaptable
  • Customer focused
  • Dedicated
  • Ability to work within a team
  • Pro-active
  • Time management

Hours:

Full Time, Monday-Friday

Interested?

Call Laura or email your CV to

  Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

Reference: 36175145

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