Customer Service

Posted 8 August by Prestige Appointments

German Speaking Customer Service Advisor 6 Month FTC - St Albans, £23,000 - £26,000 + Benefits!

Realistic chance for this role to convert to permanent!

My client, a prestigious organisation (with amazing brands!) based in St Albans, are looking to add to their customer service team and are offering a 6 month fixed term contract in their fabulous team. They are seeking a customer service professional who can speak fluent German as well as spoken and written English.

Customer Service Key Tasks:

  • Receive inbound enquiries via phone, email, live chat and social media
  • Respond to product queries by having an excellent knowledge of the merchandise
  • Update on stock availability
  • Provide alternative suggestions where necessary to benefit the customer and company
  • Provide excellent service levels
  • Handle escalations effectively and professionally
  • Process orders

Customer Service skills and experience:

  • A Native Level German speaker
  • Clear diction and command of English
  • Previous customer service experience in an office environment
  • Good computer skills
  • Working knowledge of SAP would be beneficial

Working hours Mon - Fri 09:00 - 18:00 with one hour for lunch

Please do not apply for this position unless you are fully fluent in German and English

Keywords: Customer Service, Customer Service Advisor, Customer Service Executive, German, SAP, Customer Services

Locations: St Albans, Hemel Hempstead, Watford, Hatfield, Luton, Dunstable, Hertfordshire, Bedfordshire, Buckinghamshire

Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK. Established in 2005 - 'Placing People in Positions They Fit’ across the UK.

Required skills

  • Communication Skills
  • Customer Service
  • English
  • German
  • SAP

Application questions

Do you speak Native or Business level German?
Do you have previous office based customer service experience?

Reference: 35831385

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