Customer Service

Posted 12 June by Talent Reach Ltd Easy Apply


Customer Service Agent

Customer Service Agent

Glasgow

£16 500 to £19 000

This is an excellent opportunity with a company that values their employees and customers.  They are going through an accelerated growth process and are looking for excellent Customer Service Agents to join their Glasgow City centre based hub.  With an excellent working culture and fun environment.

The Rewards For You:

  • Various shift patterns to accommodate your flexible needs
  • Retail discounts
  • 23 days annual leave
  • Childcare vouchers
  • Private health care
  • Company pension and life insurance
  • Recognition for monthly superstars
  • Employee assistance
  • Comprehensive onboard and induction
  • Competence rewards
  • Apprenticeship study
  • Being part of an employee centric company

The Role:

  • You will be the first point of contact and an ambassador when managing client engagement
  • Present clients with payment solutions whilst demonstrating understanding and empathy
  • Demonstrate excellent listening skills
  • Advise clients on their accounts and conduct regular reviews
  • Dealing with both outbound and inbound calls
  • The use of effective questioning to understand the clients current financial situations
  • Presenting the best and beneficial solutions to clients
  • Delivering an outstanding level of customer service
  • A focus on treating each customer situation as an individual one
  • Offering further assistance on debt management

The Must Haves:

  • Excellent communication skills
  • Outstanding listening skills
  • The ability to make the customer feel like they are the only one
  • PC Literate
  • A focus on results delivery
  • Self motivated
  • Take responsibility for delivering excellence at all times
  • A drive to be successful
  • A great team player – focussed on achieving team goals
  • Has great questioning skills
  • Must pass a credit check as part of the recruitment process

This is a great time to join a rapidly growing city centre business. Please apply now and one of our team will be in touch

Reference: 35368595

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