This role exists within a busy call centre environment providing technical advice.
You will be responsible for answering telephone and email enquiries from consumers.
Responsible for providing excellent quality advice in order to meet daily personal and team performance targets.
Key duties and responsibilities
Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximize work output through efficient use of time and resources.
Continually improve knowledge of the technologies developed within the associate’s area of specialisation.
Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
Promoting clear communications
Propose knowledge support articles for all members of the team to use.
Ensure that ISO procedures are observed.
Provide the Marketing department with support during the organisation and execution of shows as required.