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Customer Service

Posted 1 February by Directions Recruitment Specialists Easy Apply Ended

To be a professional and efficient point of contact.

Must have worked in Hospitality before

Specific Duties:

  • To input and review Departmental Standard Operating Procedures and objectives
  • To have a management presence
  • To attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments
  • To display and encourage the team to achieve a high level of personal hygiene, appropriate uniform, overall appearance, customer care, courtesy and social skills
  • To have a working knowledge of all Front of House related systems and equipment,
  • To assist with the training of all Reception staff and monitor performance
  • To check that all postings, bills, accounts, cash and credit transactions, floats, adjustments, allowances, balancing and handover procedures are implemented proficiently
  • To ensure the continual safekeeping of all cash/security/keys and that regular banking is made in compliance with laid down company policies and security arrangements

Reference: 34374534

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