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Customer Service

Posted 5 January by Cabot Financial Ended

Would you like to work for an employer of choice? Are you passionate about customer service and interested in the financial industry? If so, read on, as an exciting opportunity has arisen for 5 Customer Consultants to join our ever expanding company.

Mortimer Clarke Solicitors is part of the Cabot Credit Management Group and is a specialist Litigation law firm authorised and regulated by the Solicitors Regulation Authority. We provide excellent service to our clients who require effective and compliant litigation services, and we are currently looking for Customer Consultants to work in our vibrant and contemporary office based in the heart of Worthing town centre.

The starting salary for this role is £17,000-£18,000 which will increase after 6 months subject to satisfactory performance. There is the opportunity to move up to £22,500 through performance, which is reviewed on a bi-annual basis, plus the opportunity to earn an additional 35% of salary each month through variable pay.

The role

The role is 100% telephone based in an exciting and vibrant call centre environment and involves handling a large volume of customer calls on a daily basis. You will be responsible for handling inbound and outbound calls through an automated dialler, speaking to our customers in different financial positions.

You will work on a rotating shift pattern - 8am-4:30pm one week then 12pm-8pm the following week and 1 in 4 Saturdays 9am-1pm.

We are looking for people with excellent communication skills, excellent customer focus, motivation and drive, and a professional attitude.

Training

We offer a comprehensive 8 week training period and opportunities to develop your knowledge, skills and experience. We are also keen on promoting internal talent so this could be the first step on your road to a successful career in Financial Services.

Benefits

You will be entitled to loads of great benefits, such as gym membership subsidy, healthcare cash back plan, travel insurance, pension, 24 days holiday, on site massage and health checks plus much, much more.

Next steps…..

If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you!

Required skills

  • Communication Skills
  • Customer Service

Reference: 34149861

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