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Customer Service

Posted 4 January by Hays Specialist Recruitment Limited Ended

Customer Service Advisor £15,500 plus bonuses Manchester City Centre - Permanent

Your new company

Our client based in Manchester city centre are a well-established legal firm with a strong history of growth. They are a friendly and passionate team with a reputation of exceptional customer service, they are looking to expand their desks due to their increase in demand.

Your new role

  • Taking inbound calls dealing with customers in a professional and friendly manner
  • Ensuring that you are taking down all the information thoroughly with no mistakes
  • Exceeding targets
  • Working in shifts between 8am and 8pm Monday-Friday
  • Working 1 in 3 Saturdays with £50 bonus for every Saturday worked
  • Keeping the process smooth and helping customer enquiries pointing them in the right direction
  • Capturing call details and allocating new personal injury claims and general law enquiries to their team of specialist lawyers.
  • Managing enquiries from existing clients regarding the progress of their enquiry using bespoke databases.
  • Primary point of contact for new clients.



What you'll need to succeed

  • Proficient in the use of Microsoft Office for processing queries.
  • Ideally possess some experience in a customer service/contact centre environment.
  • Professional approach
  • Good organisational skills
  • Strong prioritisation skills and adaptability
  • Excellent communication skills
  • Ability to cope in a fast-paced environment



What you'll get in return

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34131685

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