Customer Service

Do you wish to further develop your customer service skills in the industry of Finance with leading organisation? Are you ready to move forward in your customer service career? This role is paying £19,750 and is in the centre of Glasgow.

This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards premier bankers.

Hours: 35 hours a week. Rotational shift pattern between 8am - 10pm

Monday -Sunday

Location - Glasgow

Company benefits:

*Onsite gym
*Pension plan
*Holidays
*Free onsite parking

Whilst working for this leading financial company you will be required to undertake the following tasks:
*Managing Premier Customer portfolios
*Welcoming new customers to the Premier Banking experience
*Building solid relations and maintaining them
*Continuously ensure your customers feel valued and know they can easily contact you or any member of your regional team
*Act as a digital expert for your customers, ensuring they have the confidence to use their banking channel of choice
*You will create and provide solutions for our highest net worth customers that balance their short-term and long-term needs
Person Specification:
*Experience working in a customer-focused environment and delivering an excellent service that customers will remember
*Ability to deliver excellent verbal and written communication skills
*Showing a customer centric nature in your approach to all your customer interactions
*The ability to explain complex financial information clearly to customers with no expertise
*Excellent problem-solving skills
*Experience of building and maintaining strong relationships with customers via virtual channels such as video, chat and social

The Next Steps

*On your application we will ask for information like your contact details, education and work experience
*Online assessment: you will be contacted via phone or email and sent a SHL test consisting of Maths, English and Scenario based questions
*If you pass this test, you will be submitted for a face to face interview
*Prior to the face to face interview we will help prepare you over the phone

The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Required skills

  • Call Centre
  • Customer Service
  • Operator
  • Telesales
  • Inbound
  • Support
  • Outbound
  • Help Desk
  • Call Handler
  • Banking Advisor
  • Relations Advisor

Reference: 33996701

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