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Customer Service Team Manager

Posted 26 January by Huntress Ended

Excellent opportunity for a Customer Service Team Leader looking to take the next step into a full management role within Financial Services.

We are looking for a Team Leader / Manager to mentor, develop and manage a team of circa eight general Customer Service Advisors and Administrators who provide a range of support in this busy operations department.

You will be responsible for quality and service levels delivered by your team, adhering to FCA regulations, the TCF Framework and internal response timescales.

Recruitment and development of your team member is crucial, acting as a role model to drive high performance, passion for service quality, attention to detail and communication standards both internally and externally.

What do you need for this?

  • Excellent communication skills
  • Track record in successful internal and external relationship management
  • Demonstrable attention to detail and accuracy in your work
  • Strong commercial acumen, connecting needs with deliverables
  • Solid KPI performance
  • Clear passion for quality

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Required skills

  • customer service
  • financial services
  • team leader
  • contact centre
  • team manager
  • customer service manager
  • admin manager

Reference: 34329924

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