Customer Service Team Leader

Posted 9 January by Coulter Elite Resourcing Ltd

Do you have customer service experience with leadership skills looking for an exciting new role?
Do you have an interest in building & mentoring a team of advisors?
Are you flexible with working hours?
Then we may have the perfect role to you!

Coulter Elite Resourcing - Recruitment Specialists are now recruiting for an experienced Customer Service Team Leader based in Spalding. This is a fantastic opportunity for a Customer Service driven individual to join an established company who are specialists in their field.

Our client is rapidly growing and require a team leader to build and manage the running of a very busy customer service department.

Job Specifications: -

  • Ensure policies and procedures are followed
  • Manage a growing team of customer service agents
  • Plan and manage a busy workload
  • Conduct performance reviews, hiring new staff members, holidays & absences
  • Can step straight into a team
  • Be at hand for your team both answering enquires and proving support
  • Provide data-based reports to stakeholder regarding the performance of your team

Person Specification

  • Must have experience within a call centre / customer care environment
  • Experience looking after a team (minimum one year)
  • A strong personality that can problem solve
  • Must have experience using CRM systems
  • Be computer literate including excel

This is a full-time permeant position as a Customer Service Team Leader is paying an annual salary of £26,000 p/a Working hours are between 8am - 8pm on a 4 days on 4 days off rota.

To apply for the position as a Customer Service Team Leader, then please forward your CV to Scott at Coulter Elite Resourcing.

Coulter Elite Resourcing is an independent recruitment agency based in Peterborough supplying permanent and contract personnel, from office junior through to the highest levels of management both locally and nationally.

Between our team we have a wealth of experience and we operate in both the Permanent, Temporary and contract marketplace, covering the following areas:

Accounts, Administration, Bi-lingual, Call Centre, Customer Service, Design Engineers, Directors, Warehousing, Distribution, Engineering, Finance, Graduates, Human Resource, Insurance, IT, Legal, Logistics, PR, Media, Purchasing, Reception, Sales, Secretarial, PA, Telesales, Web Design

Application questions

Do you have customer service experience ?
Do you have management experience ?
Do you have a good level of IT skills?
Can you commute to Spalding on a daily bases ?
Are you happy to work 12 hour shifts ?

Reference: 36982834

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