Customer Service Team Leader

Posted 29 November by SOS Recruitment
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SOS recruitment are currently recruiting for a Customer Service Team Leader to join our well-established client based in Poole, Dorset!

Location: Poole, Dorset!

Salary: £10.00 - £12.00 per hour

Hours: Full Time

Temporary Contract 40 hours

Job role:

  • Manage, motivate and develop Call Centre Customer Service Team employees through effective performance management
  • Generate a learning, coaching and feedback culture within the team, ensuring absolute honesty and fairness
  • Conduct monthly and annual reviews with Agents highlighting coaching opportunities and career development
  • Conduct regular quality monitoring ensuring quality standards are met
  • Monitor team and individual productivity to ensure that service level agreements are maintained
  • Manage in line with the business operating procedures e.g. sickness and scheduled adherence
  • Complete require management reporting through use of appropriate systems to ensure that all necessary information is available
  • Deliver into team performance and processes improvements programmes to move towards problem prevention as requested.

Don't delay, call, click or come in today! Find success with SOS!

Our aim is to respond to your application within 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 48 hours you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.

Reference: 36484328

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