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Customer Service Team Leader

Posted 8 March by March Recruitment Featured Ended

Customer Service Team Leader (Implants)

Location: Weybridge

Salary: £30k - £35k

A number of key responsibilities:

  • Responsible for the management of the Implants Customer Service team. Monitoring performance, organising training, having regular one to ones and implementing development plans when required.
  • Manage the recruitment and retention of employees
  • Develop, review and implement new business / strategic processes / projects working with all areas of the Management team and IT
  • Responsible for ensuring Department Work Instructions are kept up to date and reviewed on an annual basis
  • Monitor team performance daily and weekly with phone and email statistics
  • Monitor complaints entered on SFDC and make suggestions/take action for improvements where necessary.
  • Responsible for auditing and quality requirements within the department

Key Requirements:

  • Minimum of 2 years’ experience of managing or supervising a team
  • Implants background
  • Technical experience

Typical Background:

  • Experience in dealing with customers via phone & e-mail to solve all queries
  • Experience of working in Customer Service environment
  • Proven experience of managing a team
  • Implants technical experience
  • Demonstrated ability to review processes and procedures
  • Computer literature Word, Excel, Outlook, PowerPoint and all internal systems
  • Excellent people skills
  • Works well under pressure
  • A high level of accuracy and an eye for detail
  • Able to present to various audiences
  • Proven ability to meet tight deadlines
  • Proven ability to prioritise your work and the teams workloads

Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. March Recruitment are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Required skills

  • Customer Service
  • Management
  • Recruitment
  • Training

Reference: 34641748

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