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Customer Service Team Leader

Posted 2 February by Room At The Top Recruitment Ended

Customer Service Team Leader

Our busy client based in Newgate Street is recruiting for a Customer Service Team Leader to join their friendly team. As the Customer Service Team Leader, you will have overall responsibility for the performance of the customer service function. The hours for this position are 9:30 am - 6:00 pm Monday - Friday and the salary is £19,000 - £21,000 depending on experience.

Candidates must have their own transport due to the location of our client.


  • Answer all emails and customer queries
  • Resolve all customer issues
  • Print two order runs per day
  • Address any anomalies, i.e.: oversells, items not found, condition issues, incorrect titles, shelving errors etc.
  • Process returns
  • Raise customer invoices
  • Book in courier parcels
  • Maintain spreadsheet records
  • Process refunds
  • Generate and upload postal records
  • Monitor and maintain excellent feedback, shipment, fulfilment, and other ratings on various sales websites
  • Restock items
  • Check website notifications
  • Process claims
  • Data entry

Skills & Experience:

  • A minimum of three years’ experience in a Customer Service role
  • A minimum of one year experience managing staff
  • Demonstrated ability to manage and supervise individuals
  • Demonstrated ability to evaluate and develop performance of above
  • A minimum of two years’ experience managing functions and processes
  • Proven interpersonal, verbal and written communication skills
  • Ability to implement systems and procedures
  • Effective problem solving and mediation skills
  • Demonstrated ability to share skills and knowledge with others
  • Proficiency in office computer equipment and software
  • Proven ability to work under pressure

Required skills

  • Admin
  • Customer Service

Reference: 34382623

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