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Customer Service Team Leader

Posted 4 January by CCA Recruitment Group Ended

Customer Service Team Leader/ Manager


£23,000 per year pro rata raising to £25,000 after 6 months

Working hours between 9am-9pm Monday to Friday + 1in3 weekends

Are you looking for a Team Manager opportunity with fantastic progression?

Are you the type of Leader who likes to create your own culture/incentives?

Do you thrive in lively and dynamic environments?

Our client is a multinational retailing company looking for someone driven and creative to join their Leeds office.

You will:

  • Manage a team of advisors across a number of channels
  • Report directly to the Operations Manager
  • Be responsible for incentivising, motivating and coaching a team of customer advisors
  • Conducting monthly 1-2-1's with each member of the team and managing your own time to ensure this is happening.
  • Identify and resolve any training issues within your team.
  • Track, monitor and be able to confidently report on a number of KPIs and ensure all SLAs are being met.
  • Deal with escalated customer queries/complaints

You should have experience:

  • At least 1 year of managing advisors within a call centre environment - preferably customer service-focussed.
  • Coaching a developing within a team including conducting regular 1-2-1s
  • Dealing with customer escalations
  • HR duties

What's in it for you?

  • You will work in an environement that encourages creativity and allows you the opportunity to lead and manage your team according to your style.
  • You will recieve considerable discount on a number of major high street names.
  • You will have access to free, secure parking.
  • You'll be working within a business genuinely passionate about good customer service in an environement that encourages promotion.

For more information and to register your interest please contact Amy at CCA Recruitment on or

Required skills

  • Team Leader
  • Team Manager
  • Inbound
  • Customer Service Team Leader
  • Webchat
  • Helpline
  • Customer resolution

Reference: 34139539

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