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Customer Service Team Leader x2

Customer Service Team Leader x2

Posted 5 April by Retinue Solutions Easy Apply Ended
A leading housing association is looking for 2 experienced Customer Service Team Leaders to focus on the management of call handling and repairs reporting in the Customer Service Centre (including reception areas). ensuring the highest levels of customer service through coaching and best use of resources through well planned staff scheduling.

Applicants must have experience of managing large customer service teams in a high-paced environment with high call and email volumes.

An understanding of performance management and developing plans and strategies

Experience of writing reports and presenting.

Pay per hour is £17 PAYE or £21.59 Limited

This is an ongoing temporary assignment with the potential of going perm

For more info please contact Ashley Diamond on

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Required skills

  • Customer Service

Reference: 34832474

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