Role Title: Customer Service Team Leader
Department: UK Retail
Reporting Relationship: Shop Manager
Location: Dunbar Road, London
Customer Service Team Leader
Who you are:
Paddy’s Customer Service Team Leaders are the face of the business! So, we need people who love talking and getting to know our customers. You’ve got to be able to stay calm under pressure and constantly look for ways to improve yourself and the shop. Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts!
What you’ll be doing:
Responsible for meeting and greeting customers.
Responsible for all shop operations including opening and closing procedures.
Act as the senior member of the team in the absence of the Shop Manager or Assistant Manager
Answering customer queries effectively.
Taking bets and translating bets.
Informing customers about our latest promotions.
Keeping the shop clean and tidy.
Maintaining Paddy’s social responsibility standards.
What’s in it for you?:
Other than just being able to say you work for one of the most fun and distinctive brands in Europe, you will get:
Industry leading pay rates of £8.15 an hour after your training is complete (£7.72 an hour during training)
A bonus scheme, paid every 6 months if shop hits targets, of up to £250
28 days paid holiday (pro rata)
Progression and development opportunities in a huge international company
Pay supplement when managing the shop
Defined Contribution Pension scheme
Performance based incentives such as paid holidays, vouchers, shop teams dinners and much much more!
Apply today for more information and see if you have what it takes to work for one of the UK’s top Bookmakers!
In February 2016, Paddy Power and Betfair merged to form one of the largest online betting operators in the world: Paddy Power Betfair plc. The merger propelled the enlarged group into the FTSE 50.
The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe. The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 – a product which altered the landscape of the sports betting industry.
Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.