Customer Service Support

Posted 6 March by Elevation Recruitment Group
Elevation Recruitment Group Business Support Division are currently working with a highly established client, who are well known within their industry. This client is an extremely established manufacturing company producing advanced and highly specific products.
The successful candidate will have excellent communication skills; playing a pivotal role in providing a high level of service support to both customers and other departments. This candidate will be responsible for the customer orders and accuracy of the process. To be successful in this role you will need to be an adaptable and diverse individual, approachable, proactive and able to maintain the high level of customer service throughout.
Duties & Responsibilities:
*Process all customer orders received via all communication methods
*Arrange all customer deliveries; liaising with Warehouse & Transport departments
*Handle all customer enquiries and escalate to the account managers where appropriate
*Create and maintain all customer master data
*Assist stock controllers in maintaining the stock levels in-line with KPIs
*Provide analysis of sales as required by management
*Provide statistics for the monthly/annual reports by accountant
*Provide comprehensive administration support for all functions
Essential Key Skills:
*5 year's experience in a customer service environment
*Working knowledge of Microsoft software
*Working knowledge of Outlook
*Ability to manage large work loads and work to deadlines
*Customer focused
*Flexible and adaptable
*Strong written and verbal communication
*Exceptional attention to detail

Desirable Key Skills:
*Export experience
*Working knowledge of SAP
Personal Attributes:
*Strong organizational skills
*Ability to be flexible and adapt easily to change
*Excellent customer / consumer orientation skills
*An eye for detail
*Able to work well under pressure
Elevation Recruitment Group is an integrated Group of multi-disciplined recruitment specialists; within the Business Support Division focusing on talented individuals within Administration through to Senior Management level. Elevation is currently one of the UK's fastest growing independent recruitment firms.
If you match the criteria above or you have any questions regarding this role, we would love to hear from you. Alternatively, you can visit our website for more information:

Required skills

  • Customer Service

Reference: 34621982

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