Customer Service Supervisor

Posted 10 July by Bailey Employment Services Easy Apply

Our client Based in Corsham, Wiltshire is looking for a Custonmer Service manager To:

* Efficiently manage a small team ensuring a high level of service is provided through effective resourcing, accuracy and completion of activities within agreed time frames and to a high standard.

* To monitor reporting tools ensuring KPIs achieved and a high level of customer service is being maintained.

* To drive and process improvements by cross training to effectively manage and improve work flow and customer experience.

Key Responsibilities:

* To manage and motivate team, effective resource planning, setting and monitoring individual objectives and KPIs

* To ensure effective resourcing across departments

* Daily review of workloads and distributing effectively across team members to maintain service levels providing support where necessary

High service standards are achieved

* Clear standards set, communicated and realised across department through audits, quality checks, customer feedback

* To improve service standards within department and ensure these standards are achieved and maintained across all areas.

* Creation of various reports and analysis of performance through effective use of KPIs and any other associated data.

* Assist with the development of the Customer Services and Admin Teams providing local coaching and cross-skilling to assist with the continuous improvement of service standards.

Working Relationships:

* Managing a small team

* Working closely with Operations to ensure a consistent high level of customer service is provided together with delivery of KPIs.

* Building relationships with Customers to deal with more complex queries and complaints.

Job Requirements:

* Excellent and proven supervisory skills

* High level of analytical capability driving improvements

* Intermediate Excel, Word and Powerpoint skills

* Excellent communication skills both written and oral ability

* Attention to detail and accuracy with effective prioritisation

To apply for this please contact KatJoad at Bailey Employment Services Melksham Wiltshire.

Reference: 34605039

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