Customer Service Supervisor

Posted 27 February by Reed Personnel Services Featured
REED is currently searching for an experienced Customer Service Supervisor for our international client, a top player among FMCG companies. This is a unique opportunity to be a part of a strong company and a professional team on the market. The company offers an encouraging working environment with friendly atmosphere and opportunities for career development.

As a Customer Service Supervisor you will be responsible for:
• coordination and continuous improvement of Customer Service Centre operations
• monitoring, analyzing and optimizing CSC performance and efficiency
• proposing new innovative ideas how to improve functioning of CSC
• ensuring maximum customer satisfaction through CSC optimization
• KPIs monitoring and improving CSC service quality
• training, leading and developing a team of 2 and coordination of external call centre abroad

You should match:
• University degree, economic field is an advantage
• min. 3 years of working experience in customer service, ideally from team leader position
• experience from external/internal call center is welcome
• strong communication and analytical skills
• customer orientation with strong drive for results
• native Czech/Slovak, fluent knowledge of English
• MS Office literate

Company offers:
• work for international market leader in its field
• encouraging working environment where you will never stop exploring and discovering
• opportunities to further develop your career and reach your full potential
• motivational salary and benefits, cell phone, notebook, holiday contribution, flexible working hours and much more

Start date: upon agreement
Location: Prague

If you are interested in this opportunity and you believe you can be a right fit for this position, please send us your resume.

Zuzana Veliká
Business Manager
Slovanský dum, Na Príkope 22, 110 00 Prague 1, Czech Republic
Tel.: +420 225 985 106, email:

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Reference: 34564413

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