Based in Corsham, working Monday to Friday, Onsite parking.
To efficiently manage a small team ensuring a high level of service is provided through effective resourcing, accuracy and completion of activities within agreed time frames and to a high standard.
To monitor reporting tools ensuring KPIs achieved and a high level of customer service is being maintained.
To drive and process improvements by cross training to effectively manage and improve work flow and customer experience.
To manage and motivate team, effective resource planning, setting and monitoring individual objectives and KPIs
To ensure effective resourcing across departments
Daily review of workloads and distributing effectively across team members to maintain service levels providing support where necessary
High service standards are achieved
Clear standards set, communicated and realised across department through audits, quality checks, customer feedback
To improve service standards within department and ensure these standards are achieved and maintained across all areas.
Creation of various reports and analysis of performance through effective use of KPIs and any other associated data.
Assist with the development of the Customer Services and Admin Teams providing local coaching and cross-skilling to assist with the continuous improvement of service standards.
Managing a small team
Working closely with Operations to ensure a consistent high level of customer service is provided together with delivery of KPIs.
Building relationships with Customers to deal with more complex queries and complaints.
Excellent and proven supervisory skills
High level of analytical capability driving improvements
Intermediate Excel, Word and Powerpoint skills
Excellent communication skills both written and oral ability
Attention to detail and accuracy with effective prioritisation
To apply for this please contact Kat Joad at Bailey Employment Services Melksham Wiltshire.
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