This job has ended. Find similar jobs.

Customer Service Supervisor

Posted 10 January by LVMH Perfume & Cosmetics Featured Ended

PURPOSE OF THE ROLE

  • To co-ordinate all customer service activities in relation to successful launch and key account management.

  • To build and maintain relationships with all internal departments as well as with key account retailer contacts.

  • To communicate effectively to the business on all launch and key account activities.

MAIN RESPONSIBILITIES

Launch Management:

  • To be the specialist point of contact for UK and EIRE launch planning.

  • To ensure the successful implementation of all launch activities so that all on counter dates are met.

  • To be responsible for solving order management issues by liaising closely with contacts in the UK and France.

  • To meet all Customer Service Supervisor KPIs.

  • To clearly and appropriately communicate the status of and manage solutions for:

    • Launch planning

    • Order processing - receipt and accuracy

    • Deliveries

    • Quota rejections

    • Duplications

Key Account Management:

  • Manage key accounts across brands in line with KPI requirements.

  • Develop the operational relationship with key accounts to ensure excellent customer service delivery.

  • Respond to all queries and issues related to orders, invoices and deliveries in a courteous and efficient manner.

  • To clearly and appropriately communicate the status of and manage solutions for:

    • Key accounts

    • Order processing - receipt and accuracy

    • Deliveries

    • Quota rejections

    • Duplications

    • Out of Stocks

Logistics Management:

  • Co-ordinate shipping requests with distribution centre in France and/or Italy.

  • Act as a liaison between distribution centre in France and/or Italy, transport partners, the customer, sales and marketing.

  • Maintain and develop relationships with key personnel in France and/or Italy.

  • Report customer feedback to management, including any signs of customer dissatisfaction.

  • Prepare any reports concerning customer service activities as required by the Manager.

  • To communicate the order flow status to the customer where appropriate.

  • To communicate the order flow status to the business to assist with month end management.

Coaching/Training:

  • To ensure the business understands operational procedures to ensure that on counter dates are met.

  • To support the implementation of agreed procedures across brands.

  • To support the Customer Service Officer team in their professional development.

Internal Co-ordination:

  • Work as an effective customer service supervisor team member, covering the team’s workload if required.

  • Participate in daily, weekly and monthly team meetings to maintain good communication within the department.

Required skills

  • Communication Skills
  • Customer Service
  • Prioritisation

Reference: 31382502

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job

Email me jobs like this

By clicking Submit, you accept our Terms & Conditions.
See our Privacy policy for details.