Customer Service Supervisor / Account Manager
£25,000 to £30,000 dependent on experience
Monday to Friday 8.30am to 5pm
You will have the following skills, experiences and attributes...
• Strong leadership / management skills is vital for this position
• Experience working within manufacturing / distribution / supply chain etc is essential
• Excellent communication skills, both written and verbal
• Previous experience working in Account Management / Customer Service / Production Planning / Purchasing etc would be highly beneficial
• Experience using a WMS / MRP system, ideally SAP.
• Analogical and investigative mind-set
• Resilient and able to cope with pressure, with good temperament.
• Excellent IT skills
Your main roles and responsibilities will include...
• Be point of contact for Clients, dealing with any issues including planning, output, deliveries, KPI’s etc.
• Deal with any escalated issues in the department.
• Supervise a team of 6 on a day to day basis, ensuring the smooth transition of jobs from point of order to invoicing and management of the teams within.
• Manage PSL to ensure Clients are receiving the best possible service.
• Ensure that all areas of responsibility are achieving the standards laid out as per Quality, Health & Safety, and Environmental standards.
• Develop systems and procedures which will increase the efficiency and effectiveness of the department.
• Ensure department has strong knowledge of all jobs running and understanding of raising items, producing bills of materials, routes, works orders, purchase and sales orders.
• Use SAP for ordering stock and stock management.
• Support the development of the daily production plan, future schedules, and the direct impact that they have on your department. Raise any concerns and strive to solve them with your team
HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
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Customer Service Supervisor