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Customer Service Specialists

Posted 5 January by Loop Ended
Customer Service Specialists - Loop - £16,763 starting salary, progressing to £20,096 (subject to performance) + bonus

Loop is a fast-paced contact centre based in Thornbury, Bradford (on the Pudsey border). You may not have heard of us before but we're the people behind our sister company, Yorkshire Water, helping them to deliver excellent customer service to their customers in an easy, helpful and friendly manner.

So, what's the role? You will be responding to a variety of billing calls from Yorkshire Water's customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address to responding to more complex calls explaining how bills are calculated.

Don't worry if you're new to contact centre work. We pride ourselves on delivering an excellent induction programme and ongoing training and support, so you'll be fully equipped with everything you need to know right from day one. We genuinely care for our employees and want them to develop, as such you'll also follow a comprehensive development framework with clear progression steps to help you further your career and pay.

The benefits don't end there either. Loop offer a fantastic package of rewards to enhance your work and home life, including:

  • Quarterly performance related bonus
  • Pension scheme
  • 25 days plus bank holidays
  • A Rewards & Recognition scheme
  • Free onsite parking, cycle to work and car share scheme
  • Regular neck and shoulder massages and free fruit on a Friday
  • Loop Social Club with access to reduced price tickets to events
  • Childcare Vouchers for those with young children
  • And because we care, we have the "Heart of Loop Charity activity".
  • Regular events to recognise and celebrate our employee's diverse cultures

So, are you who we are looking for? We're looking for someone who's a great communicator with the ability to build rapport with customers. As calls are varied you'll also need to listen carefully to understand customer queries to enable a right first time resolution. Numeracy and IT skills are essential for the role but above all you'll be someone that's passionate about delivering a great customer service and exceeding customer expectations.

To ensure a great work life balance, we offer working patterns to suit a variety of personal circumstances. The hours we are recruiting for are: Monday - Friday working two late shifts, two early shifts with either a Tuesday, Wednesday or Thursday off. Mixed shift patterns will include working every Saturday from 09:00-17:00. Total working hours are 37.5 per week.

Late shifts - 12:00-20:00

Early shifts - 08:30-16:30, 09:00-17:00, 09:30-17:30 or 10:00-18:00

Alternatively, we are able to offer a Monday to Friday working pattern 12:00 - 20:00

Initial 4 weeks training 09:00-17:00

Start dates: 7th or 26th February 2018

Sounds like somewhere you'd like to work? We'd love to hear from you. Apply here today to get started.

Required skills

  • customer service

Reference: 34145569

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