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Customer Service Specialists - Glasgow

Posted 4 January by Esure Ended

Customer Service Specialists

Glasgow City Centre

Salary £17,143 to £20,350 + generous benefits package below

Full-time working 37.5 hours per week - rotational shifts

At esure we understand insurance isn’t just about having great products, it’s about excellent customer service and we can talk for hours about how great ours is. This is where you come in. We’re recruiting now for Customer Service Specialists to join our Operations Department in Glasgow.

We’re offering a salary depending on your experience of between £17,143-£20,350 working 37.5 hours per week. You will also have the opportunity to increase your pay and develop your skills through our structured Pay Progression scheme and on top of this, you’ll also be rewarded with a bonus for your contribution and your great customer service. This, along with our Profit Share scheme of up to 5% of your salary further increases your overall earning potential. As well as your pay we are also offering a very generous benefits package which we’ll tell you more about as you read on.

To help get you started, our dedicated trainers will spend the first 4 weeks with you in a dedicated training area before you head off to cut your teeth in our graduation bay for a further 4 weeks. So, don’t worry if you don’t have previous insurance experience, we’ll help you to be your best. As a Customer Service Specialist, you’ll often be dealing with inbound calls from existing customers, answering questions, amending policy details, selling extra products and actioning general queries. Taking calls from all sorts of different customers, you’ll listen to them, make them feel valued and help t hem with their needs. The type of calls you’ll handle varies from Paul, who wants to insure his new car and Mary, who has 10 years no claims insurance and would like to renew today. Team Leaders are always close by, so you’ll be continually supported as you settle in with us.

We know what success looks like and part of this is taking the time to listen, ask the right questions and being proud of giving the best sales service to our customers. Our specialists come from all different backgrounds and that’s what makes us stand out in delivering excellence.

The rewards

In return we offer a competitive salary and benefits including:

  • 37.5 hours per week working on a rotational shift pattern between Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 9am - 2pm.
  • 33 days annual leave including bank holidays
  • Attractive contributory pension scheme
  • Profit Share eligibility
  • Refer a friend scheme - Up to £1,000 if you successfully introduce a friend to esure
  • Free Wifi
  • esure4u - discount website: Cycle to work scheme, Child care vouchers, discounts for retailers, etc.
  • Festive bonus
  • Costa Coffee onsite with subsidised costs
  • 25% discount on esure & Sheilas’ Wheels insurance (10% for family or Friends) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance

Job Requirements

Proven experience in customer service is essential.

The jobholder must have outstanding customer focus ensuring customer expectations are met and problems are resolved.

Effective communication both verbal and ideally written is required.

The jobholder will strive to continually improve their performance against all relevant targets and provide ideas and feedback to both the Team Leader and their peers to improve processes, quality, complaint resolution and prevention.

Apply

If you’re someone who can provide outstanding customer service and want to work as part of a committed and enthusiastic team, apply today.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Required skills

  • Call Centre
  • Communication Skills
  • Customer Service
  • Insurance
  • Sales

Reference: 34134981

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