Job Role: Customer Service Specialist
Location: Nottingham City Centre
Pay Rate: £17,940 - £19,260(Temp to Perm)
Hours: Monday - Friday 37.5 hours
Harper Recruitment Group are recruiting for one of the worlds leading financial organisations. Due to expansion and continued success our client have a number of vacancies within the escalated complaints department.
This company boasts a wide range of benefits and perks including subsidised canteen, games area and an onsite gym!
What does the role involve:
- Reporting to the Complaints Team Manager resolving employer and escalated complaints
- Responding to complaints via telephone, email and social media platforms
- Investigating each case methodically
- Identifying cause of complaint and managing employer relationships
- Resolving all complaints within agreed time scales and company standards
- Managing escalated complaints through to resolution
- Updating and maintaining associated administration records
- Working with internal contacts to ensure compliance
Who are we looking for?:
- An excellent communicator
- Previous experience within a utilities environment is desirable
- Experience within a customer service or retention's role
- Good attention to detail
If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV to Rebecca
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.