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Customer Service Specialist

Posted 26 January by CCA Recruitment Group Ended

Customer Service Advisor

Salary: £20,000 plus Bonus Scheme

Hours: Mon - Fri shifts between 9am-8pm / Occasional Saturday 9am-1pm

Location: Sheffield (Close to Sheffield Arena)

CCA Recruitment are pleased to be supporting a brand-new name in the call centre industry eager to show they have the best - GoBeyond!

With a strong focus on paving the way in the customer experience space; GoBeyond are looking to recruit Sheffield's finest Customer Service Advisors who are looking to grow and develop into Call Centre specialists.

This role offers a unique opportunity to be a part of a training programme throughout your employment to develop yourself into a Call Centre Consultant.

The Role:

  • Actively identify and promote opportunities for business improvement to further enhance the customer experience
  • 60% on the phone taking customer queries, 40% in meetings investigating the breakdown in customer journey and suggesting improvements
  • Adhere to both FCA regulations and quality standards at all times to ensure that customer communication remains compliant and efficient
  • Use your strong understanding of contact centre opportunities to suggest, take part in and eventually run continuous improvement projects

The Successful Candidate:

  • You will have at least 2 years' experience working within in a contact centre
  • Will be ambitious with a strong desire to develop in both a business and personal capacity
  • Will enjoy using your skills to be innovative and creative whilst keeping customer satisfaction at the forefront of your priorities
  • Will demonstrate business acumen and a good understanding of the importance of continuous improvement.

What's in it for you?

  • The opportunity to join a company with a very clear and direct plan to grow into an industry leader in the field of Customer Experience.
  • A clear growth plan in place for employees geared toward moulding real experts in the contact centre space.
  • Modern offices in a great location
  • Free onsite parking
  • Subsidised Restaurant
  • On site gym

Required skills

  • Advisor
  • advisor
  • Customer service advisor
  • Continuous improvement
  • FCA
  • specialist
  • Specialist advisor
  • Senior advisor.

Reference: 34336305

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