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Customer Service Specialist

Posted 24 January by Lucy Walker Recruitment Ltd Easy Apply Ended

Customer Service Specialist

£18,000 plus OTE of between £24,000-£27,000

Good commission structure, ongoing incentives, comprehensive induction training, free hot drinks, great career progression


Are you Customer Service driven?

Do you enjoy working to targets?

Are you highly organised and a great Team Player?

If so, you have all the qualities that my client is looking for!

This is a fantastic opportunity for a Customer Service Specialist to join this highly successful market leading company based in South Manchester. Established over 25 years ago this global company now boasts over 5000 employees serving over 400,000 customers with sites across the UK and overseas.

As Customer Service Specialist you will be joining an energetic, extremely focussed and quality target driven team and will be involved in the following on a daily basis:

Duties of a Customer Service Specialist;

*Making outbound customer care calls to existing customers in an attempt to retain customers

*Establish, build and manage strong long term customer relationships

*Dealing with customer retentions

*Handling customer objections and issues

*Upselling, cross selling additional products and services

*Renewing customer contracts

*Manage customer satisfaction issues and complaints

*Maximising potential sales opportunities for existing customers

*General administration

This is a great opportunity for candidates who are genuinely customer service focused, team orientated and wanting to progress.

In return you will receive:

*A good basic salary

*Opportunity to earn additional bonus by hitting team targets

*Office working hours Mon-Fri, 8.45-17.30

*Full induction and ongoing training

*Potential for progression into other departments

*Regular incentives including retails vouchers and early work finishes.

To be considered for this position you should have the following skills and experience:

* Excellent communication and organisational skills

* Customer service and sales experience

* Experience working in a target driven environment

*Good questioning skills

* Positive attitude

*Experience in retentions would be advantageous

*Objection handling skills

*Graduates considered

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.

Reference: 34022904

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